At the heart of Voice Logic ’s success
is it’s “out of the box” thinking, literally. VoiceLogic has developed an
architecture that moves away from a Central Point of Failure provided by many
companies in the industry today. DataLOG® solutions have no centralized network
control boxes, no centralized voice recording and logging devices and certainly
no need to try and merge your recordings and CRM data after the fact, leading to
“missing” recordings. With DataLOG® product range you will always find your
calls and have them available immediately for play back on any multimedia player
in your organisation.
DataLOG's® distributed architecture allows limitless scalability within your
enterprise from a single workstation to all of your workstations. As your
requirements grow, user stations are added one at a time at small incremental
costs, rather than having to upgrade a centralized system with capability for a
dozen or more additional recording channels at substantial cost.With DataLOG®
you only pay for the system resources that you need today.
DataLOG® System Features
Build your own ENTERPRISE solution tailored to your exact needs or select from
one of VoiceLogic’s package solutions to get you up and running immediately. Our
consultants are happy to guide you through the feature selection process. Listed
below is a growing list of features and capabilities offered by VoiceLogic and a
table to show our pre-packaged solutions.
Search Engine
DataLOG® powerful search engine guarantees immediate retrieval of all calls as
they are online, perfectly indexed and voice recorded within DataLOG®.
Data Compression
DataLOG ® products support WAV or MP3 format with exceptional data storage
capabilities allowing for 3 months of continuous recoding time per gigabyte of
storage space. With
DataLOG ® it is now possible to have years of immediately available recordings
stored on reasonably sized database systems.
"No more hunting for tapes and lengthy searches for voice recordings"
Industry Standard Technology
DataLOG® developed on industry standard platforms also takes advantage of
technology such as standards backup systems for off-site storage of historical
data, safely and automatically.
DataLOG® solutions providing portability across all your companies’ locations as
they are compatible with any telephone systems and are non PABX specific.
Analogue & Digital Line Tap
Both Analogue and Digital Phones enjoy all of DataLOG's® features providing
potential cost saving by utilizing analogue phones
Rapid Installation
Installations are low risk and take less than 10 minutes per user.
Security Encryption
DataLOG® utilizes state of the art encryption ensuring data integrity by:
Guaranteeing that all calls are
recorded (internal and external calls).
Auto detection of Phone On Hook or
Off Hook
DataLOG® will automatically start
recording, within administrator set delays, when the phone handset is
lifted.
Controlling administrator access
to deleting or tampering with recordings
Administrator access for system
configurations
Users can login and out from any
workstation securely through system access passwords.
Report Righter
DataLOG ® has full report righting
capability for:
User access login and extension
File (Call & CRM Data) saved
location
Number dialled ID and caller ID
dependant upon PABX capability
Call Time, Date & Duration
Integrated
CRM
The customer and specific CRM data are fully integrated at the workstation as
the call takes place, for both incoming and outgoing calls, before being spooled
to the corporate Database server.
Multi Line Playback
DataLOG ® provides administrators with a play-back for each extension.
Automatic Data Synchronisation
Controlled network spooling is an integral function within DataLOG ®; data is
spooled during low workstation activity or queued in the event of network or
server failure. These features are particularly useful for remote users or small
branch locations that rely on dial-up communications with head office resources.
DataLOG ® CRM manages the synchronisation of voice & data automatically.
Mobile Network Access
With authorised system access, calls can be retrieved and played back on any
multimedia station and CRM data can be edited, even over the internet.
Client Updates
Your call centre attendant is able to update client information, before, during
or after the call
